The Licensing Repair tool should be run if the error “ Licensing for this product has stopped working” is preventing an Adobe application from launching. The tool has been developed to upgrade the licensing service and repair a license file for: Acrobat 8 and 9 Creative Suite 3 and 4 Photoshop Elements and Premiere Elements Director Technical Communication Suite Download instructions Download the License Recovery109.zip ( Windows) or License Recovery111.dmg file ( Macintosh). On Windows extract the download using Winzip, on Mac doubleclick the.dmg file to extract it. Important: Close ALL Adobe applications prior to running the tool. On Windows: Doubleclick the License Recovery.exe. On Mac: Doubleclick the License Recovery Launcher.app and enter your Mac OS X password when prompted. Confirm whether you want to run the tool in English or Japanese by entering e or j and hit Enter. The tool will prompt you to enter y if you need to cancel it now in order to close any Adobe applications that are still running. If you wish to proceed with the tool and don’t want to cancel, enter n and hit Enter. Follow the on-screen instructions. Download the Adobe Licensing Repair Tool.
Submitted by NWdev (not verified) on Thu, - 05:57. First thank you for the tip. Though it didn't directly get me to the solution, it led me down the right path. For others, here's another vote for the Adobe License Recovery tool ( License Recovery109.zip products My problem started with an inability to view *.pdf files although I had a licensed copy of acrobat (not just the reader). Acrobat reported EPIC_ APP failures. More recently my entire set of CS3 master collection apps failed to run claiming a damaged license requiring repair or reinstall. Lightroom 3 and Photoshop CS5 Extended both continued to perform without apparent issue. Fortunately I searched and stumbled here. I had followed several posts including one here regarding a conflict w/ Flex Net & ESET's NOD32 antivirus ( as well as looking at the Flex Net service. Curiously I found that if I turned ON the service (restarted it) and attempted to run a previously working (before all this started) CS3 app like dreamweaver, the service would turn OFF after the app closed due to the licensing failure. Cache.db renaming was also unsuccessful for me although looking at the data in this SQLlite database journal was interesting. My system setup includes Vista Ultimate OS and CS3 Master Suite including acrobat 8, CS5 Extended Photoshop, and Lightroom 3. After downloading and unzipping the license recovery tool (licenserecovery109.exe I checked task manager for any open Adobe apps and terminated any services I knew were adobe (for insurance though the instructions said applications not services ). With trepidation I ran the tool and sat, hands away from the keyboard waiting for (and hoping for) a positive result. A few minutes later, the process reported it had been successful at recovering the license. Before dismissing the.
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